Inspiring Story - Three Dolls

A sage presented a prince with a set of three small dolls. The prince was not amused.

“Am I a girl that you give me dolls?” he asked.

“This is a gift for a future king,” said the man. “If you look carefully, you’ll see a hole in the ear of each doll.”

“So?”

The sage handed him a piece of string.

“Pass it through each doll,” he said.

Intrigued, the prince picked up the first doll and put the string into the ear.

It came out from the other ear.

“This is one type of person,” said the man. “Whatever you tell him, comes out from the other ear. He doesn’t retain anything.”

The prince put the string into the second doll. It came out from the mouth.

“This is the second type of person,” said the man. “Whatever you tell him, he tells everybody else.”

The prince picked up the third doll and repeated the process. The string did not reappear from anywhere else.

“This is the third type of person,” said the man. “Whatever you tell him is locked up within him. It never comes out.”

“What is the best type of person?” asked the prince.

The man handed him a fourth doll, in answer.

When the prince put the string into the doll, it came out from the other ear.

“Do it again,” said the sage. The prince repeated the process. This time the string came out from the mouth. When he put the string in a third time, it did not come out at all.

“This is the best type of person,” said the sage. “To be trustworthy and wise, a man must know when not to listen, when to remain silent and when to speak out.”

Focus on Problem / Solution?

The Difference between Focusing on Problems and Focusing on Solutions

Case 1

When NASA began the launch of astronauts into space, they found out that the pens wouldn't work at zero gravity (ink won't flow down to the writing surface). To solve this problem, it took them one decade and $12 million. They developed a pen that worked at zero gravity, upside down, underwater, in practically any surface including crystal and in a temperature range from below freezing to over 300 degrees C.

And what did the Russians do...?? They used a pencil.

Case 2

One of the most memorable case studies on Japanese management was the case of the empty soap box, which happened in one of Japan 's biggest cosmetics companies. The company received a complaint that a consumer had bought a soap box that was empty. Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery department. For some reason, one soap box went through the assembly line empty. Management asked its engineers to solve the problem.

Post-haste, the engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to watch all the soap boxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked fast but they spent a whoopee amount to do so.

But when a rank-and-file employee in a small company was posed with the same problem, he did not get into complications of X-rays, etc., but instead came out with another solution. He bought a strong industrial electric fan and pointed it at the assembly line. He switched the fan on, and as each soap box passed the fan, it simply blew the empty boxes out of the line.

Moral

Always look for simple solutions. Devise the simplest possible solution that solves the problems.

Recruitment.........

Use this method if your Company have a problem in recruiting the right person for the right chair.

Put around 100 bricks in some particular order in a closed room with an open window. Then send 2-3 candidates into the room and close it from outside. Leave them alone and come back after 6 hours, and then analyze the situation:

If they are counting and recounting the number of
bricks - PUT THEM IN ACCOUNTS DEPT.

If they have messed up the whole place with the bricks
PUT THEM IN ENGINEERING.

If they are arranging the bricks in some other order -
PUT THEM IN PLANNING.

If they are throwing the bricks at each other -
PUT THEM IN OPERATIONS.

If they are sleeping -
PUT THEM IN SECURITY.

If they have broken the bricks into pieces -
PUT THEM IN INFORMATION TECHNOLOGY.

If they are sitting idle -
PUT THEM IN HUMAN RESOURCE DEPT.

If they have thrown the bricks out of the window -
PUT THEM IN THE MATERIALS DEPT.

If they are clinging onto the bricks -
PUT THEM IN TREASURY.

If they say they have tried different combinations,
yet not a brick has moved -
PUT THEM IN SALES.

If they have already left for the day -
PUT THEM IN MARKETING.

If they are staring out of the window -
PUT THEM IN THE EXPORT.

AND last but not least..........

If they are talking to each other and not a brick has
moved - PUT THEM IN TOP MANAGEMENT !

8 Monkeys......

(This is based on an actual experiment conducted in U.K.)

Put eight monkeys in a room. In the middle of the room is a ladder, leading to a bunch of bananas hanging from a hook on the ceiling.

Each time a monkey tries to climb the ladder, all the monkeys are sprayed with ice water, which makes them miserable.

Soon enough, whenever a monkey attempts to climb the ladder, all of the other monkeys, not wanting to be sprayed, set upon him and beat him up.

Soon, none of the eight monkeys ever attempts to climb the ladder.

One of the original monkeys is then removed, and a new monkey is put in the room. Seeing the bananas and the ladder, he wonders why none of the other monkeys are doing the obvious. But undaunted, he immediately begins to climb the ladder.
All the other monkeys fall upon him and beat him silly. He has no idea why.

However, he no longer attempts to climb the ladder. A second original monkey is removed and replaced. The newcomer again attempts to climb the ladder, but all the other monkeys hammer the crap out of him. This includes the previous new monkey, who, grateful that he's not on the receiving end this time, participates in
the beating because all the other monkeys are doing it. However, he has no idea why he's attacking the new monkey.
One by one, all the original monkeys are replaced.

Eight new monkeys are now in the room. None of them have ever been sprayed by ice water. None of them attempt to climb the ladder. All of them will enthusiastically beat up any new monkey who tries, without having any idea why.

This is how any company's policies get Established.

Optimism, Hope and Motivation

1. When Thomas Edison invented the light bulb, he tried over 2000 experiments before he got it to work. A young reporter asked him how it felt to fail so many times. He said, "I never failed once. I invented the light bulb. It just happened to be a 2000-step process."

2. Wilma Rudolph was the 20th of 22 children. She was born prematurely and her survival was doubtful. When she was 4 years old, she contracted double pneumonia and scarlet fever, which left her with a paralyzed left leg. At age 9, she removed the metal leg brace she had been dependent on and began to walk without it. By 13 she had developed a rhythmic walk, which doctors said was a miracle. That same year she decided to become a runner. She entered a race and came in last. For the next few years every race she entered, she came in last. Everyone told her to quit, but she kept on running. One day she actua! lly won race. And then another. From then on she won every race she entered. Eventually this little girl, who was told she would never walk again, went on to win three Olympic gold medals.

3. In 1962, four nervous young musicians played their first record audition for the executives of the Decca recording Company. The executives were not impressed. While turning down this group of musicians, one executive said, "We don't like their round. Groups of guitars are on the way out." The group was called The Beatles.

4. In 1944, Emmeline Snively, director of the Blue Book Modeling Agency, told modeling hopeful Norma Jean Baker, "You'd better learn secretarial work or else get married." She went on and became Marilyn Monroe.

5. In 1954, Jimmy Denny, manager of the Grand Ole Opry, fired a singer after one performance. He told him, "You ain't goin' nowhere....son. You ought to go back to drivin' a truck." He went on to become the most popular singer in America named Elvis Presley.

6. When Alexander Graham Bell invented the telephone in 1876, it did not ring off the hook with calls from potential backers. After making a demonstration call, President Rutherford Hayes said, "That's an amazing Invention, but who would ever want to use one of them?"

7. In the 1940s, another young inventor named Chester Carlson took his idea to 20 corporations, including some of the biggest in the country. They all turned him down. In 1947 - after seven long years of rejections! He finally got a tiny company in Rochester, New York, the Haloid Company, to purchase the rights to his invention an electrostatic paper-copying process. Haloid became Xerox Corporation we know today.

The Moral of the above Stories: Character cannot be developed in ease and quiet. Only through experiences of trial and suffering can the soul be strengthened, vision cleared, ambition inspired and success achieved. You gain strength, experience and confidence by every experience where you really stop to look fear in the face.... You must do the thing you cannot do. And remember, the finest steel gets sent through the hottest furnace. And even the GOLD is tested against fire.

A winner is not one who never fails, but one who NEVER QUITS!

We have no right to ask when sorrow comes, "Why did this happen to me?" unless we ask the same question for every moment of happiness that comes our way.

Ten Commandments for Peace of Mind

1. Do Not Interfere In Others' Business Unless Asked.
We interfere because somehow we have convinced ourselves that our way is the best way, our logic is the perfect logic and those who do not conform to our thinking must be criticized and steered to the right direction, our direction.

2. Forgive And Forget.
We nurture grievances. Life is too short to waste in such trifles. Forgive, Forget, and march on. Love flourishes in giving and forgiving.

3. Do Not Crave For Recognition.
recognition is not worth the aggravation. Do your duties ethically and sincerely

4. Do Not Be Jealous.
Jealousy will not get you anywhere; it will only take away your peace of mind.

5. Change Yourself According To The Environment.

6. Endure What Cannot Be Cured.

7. Do Not Bite Off More Than You Can Chew.

8. Meditate Regularly.

9. Never Leave The Mind Vacant.
An empty mind is the devil's workshop.

10. Do Not Procrastinate And Never Regret.
You can never plan enough because you can never anticipate all future happenings. Value your time and do the things that need to be done. It does not matter if you fail the first time. You can learn from your mistakes and succeed the next time. Sitting back and worrying will lead to nothing. Learn from your mistakes, but do not brood over the past.

How to be successful

Truth to make our Life 100% successful..........
If
A=1
B=2
C=3
D=4
E=5
F=6
G=7
H=8
I=9
J=10
K=11
L=12
M=13
N=14
O=15
P=16
Q=17
R=18
S=19
T=20
U=21
V=22
W=23
X=24
Y=25
Z=26

Then H+A+R+D+W+O+R+K = 8+1+18+4+23+15+18+11 = 98%

K+N+O+W+L+E+D+G+E = 11+14+15+23+12+5+4+7+5 = 96%

L+O+V+E=12+15+22+5=54%

L+U+C+K = 12+21+3+11 = 47%

(None of them makes 100%)

...............................

Then what makes 100%

Is it Money? ..... No!!!!!

Leadership? ...... NO!!!!

Every problem has a solution, only if we perhaps change our "ATTITUDE".
It is OUR ATTITUDE towards Life and Work that makes
OUR Life 100% Successful..

A+T+T+I+T+U+D+E = 1+20+20+9+20+21+4+5=100%.

To be sitting and doing nothing, you must be sitting very, very high up

An eagle was sitting on a tree resting, doing nothing. A small rabbit saw the eagle and asked him, "Can I also sit like you and do nothing?"

The eagle answered: "Sure , why not."

So, the rabbit sat on the ground below the eagle and rested. All of a sudden, a fox appeared, jumped on the rabbit and ate it.

Moral of the story
> To be sitting and doing nothing, you must be sitting very, very high up.

Always let your boss have the first say

A sales rep, an administration clerk, and the manager are walking to lunch when they find an antique oil lamp. They rub it and a Genie comes out.

The Genie says, "I'll give each of you just one wish."

"Me first! Me first!" says the admin clerk. "I want to be in the Bahamas, driving a speedboat, without a care in the world." Puff! She's gone.

"Me next! Me next!" says the sales rep. "I want to be in Hawaii, relaxing on the beach with my personal masseuse, an endless supply of Pina Coladas and the love of my life." Puff! He's gone.

"OK, you're up," the Genie says to the manager. The manager says, "I want those two back in the office after lunch."

Moral of the story
> Always let your boss have the first say.

Prioritize your goals..

Once at workshop, a time management expert stood in front of the group he was presenting to and said, "Okay, time for a quiz."

He pulled out a one-gallon, wide mouthed mason jar and set it on a table in front of him. Then he produced a dozen large rocks and carefully placed them, one at a time, into the jar. When the jar was filled to the top and no more rocks would fit inside, he asked, "Is this jar full?" Everyone in the group answered, "Yes."

He replied, "Really?"

He reached under the table and pulled out a bucket of gravel. Then he proceeded to pour the gravel into the jar. He shook the jar, causing the pieces of gravel to work themselves down into the spaces between the rocks. He continued to do this until no more gravel could fit. Then he asked once more, "Is the jar full?"

By this time, the group was onto him. "Probably not," one of them answered. "Good!" he replied.

He reached under the table, brought out a bucket of sand and started dumping the sand in. It went into all the spaces left between the rocks and the gravel. Once more, he asked the question, "Is this jar full?"

"No!" the group shouted.

Once again he said, "Good!"

Then he grabbed a pitcher of water and began to pour it in until the jar was filled to the brim. He looked up at the group and asked, "All right, what is the point of this illustration?" One business professional raised her hand and said, "The point is, no matter how full your schedule is, if you try really hard, you can always fit more things into it!"

"No," the speaker replied, "that's not the point. The point is that if you don't put the big rocks in first, you'll never get them in at all."

What are the big rocks in your life? More time with your loved ones? Advancement in your education? Business growth? Greater wealth? Something else that you've always wanted to accomplish?

If you don't take the time to prioritize--put your major goals in first-- then all your time will be used up by less important things.

The Result of Intiative

Some years ago, three brothers left the farm to work in the city. They were all hired by the same company at the same pay. Three years later, Jim was being paid $500 a month, Frank was receiving $1,000, but George was now making $1,500.

Their father decided to visit the employer. He listened to the confused father and said, " I will let the boys explain for themselves."

Jim was summoned to the supervisor's office and was told, "Jim, I understand the Far East Importers has just brought in a large transport plane loaded with Japanese import goods. Will you please go over to the airport and get a cargo inventory?"

Three minutes later, Jim returned to the office. "The cargo was one thousand bolts of Japanese silk," Jim reported. "I got the information over the telephone from a member of the crew."

When Jim left, Frank, the $1,000 a month brother, was called. "Frank," said the supervisor, "I wish you'd go out to the airport and get an inventory of the cargo plane which was just brought in by Far East Importers."

An hour later, Frank was back in the office with a list showing that the plane carried 1,000 bolts of Japanese silk, 500 transistor radios, and 1,000 hand painted bamboo trays.

George, the $1,500 a month brother, was given identical instructions. Working hours were over when he finally returned.

"The transport plane carried one thousand bolts of Japanese silk," he began. "It was on sale at sixty dollars a bolt, so I took a two-day option on the whole lot.

I have wired a designer in New York offering the silk at seventy-five dollars a bolt. I expect to have the order tomorrow. I also found five hundred transistor radios, which I sold over the telephone at a profit of $2.30 each.

There were a thousand bamboo trays, but they were of poor quality, so I didn't try to do anything with them."

When George left the office, the employer smiled. " You probably noticed," he said, "that Jim doesn't do what he's told, Frank does only what he'd told, but George does without being told."

Keep Smiling

A little girl walked to and from school daily. Though the weather that morning was questionable and clouds were forming, she made her daily trek to the elementary school

As the afternoon progressed, the winds whipped up, along with thunder and lightning. The mother of the little girl felt concerned that her daughter would be frightened as she walked home from school and she herself feared that the electrical storm might harm her child. Following the roar of thunder, lightning, like a flaming word, would cut through the sky.

Full of concern, the mother quickly got into her car and drove along the route to her child's school. As she did so, she saw her little girl walking along, but at each flash of lightning, the child would stop, look up and smile. Another and another were to follow quickly and with each, the little girl would look at the streak of light and smile. When the mother's car drove up beside the child, she lowered the window and called to her, "What are you doing? Why do you keep stopping?" The child answered, "I am trying to look pretty, God keeps taking my picture"

Management lesson

Once PVNR (PV Narasimha Rao), L.K.Advani and Laloo Prasad Yadav were travelling in an autorickshaw. They met with an accident and all three of them died.

Yama Raja was waiting for this moment at the doorstep of death.

He asks PVNR and Advani to go to HEAVEN.
But, for Laloo, Yama had already decided that he should be sent to HELL.

Laloo is not at all happy with this decision. He asks Yama as to why this discrimination is being made. All the three of them had served the public. Similarly, all took bribes, all misused public positions, etc.

Then why the differential treatment?

He felt that there should be a formal test or an objective evaluation before a decision is made; and should not be just based on opinion or pre-conceived notions.

Yama agrees to this and asks all the three of them to appear for an English test.

PVNR is asked to spell " INDIA " and he does it correctly.
Advani is asked to spell " ENGLAND " and he too passes.
It is Laloo's turn and he is asked to spell " CZECHOSLOVAKIA ".

Laloo protests that he doesn't know English. He says this is not fair and that he was given a tough question and thus forced to fail with false intent.

Yama then agrees to conduct a written test in Hindi (to give another chance assuming that Laloo should at least feel that Hindi would provide an equal platform for all three).

PVNR is asked to write "KUTTA BOLA BHOW BHOW". He writes it easily an passes.
Advani is asked to write "BILLY BOLI MYAUN MYAUN". He too passes.
Laloo is asked to write "BANDAR BOLA GURRRRRR.... ."
Tough one. He fails again.

Laloo is extremely unhappy.

Having been a student of history (which the other two weren't), he now requested for all the 3 to be subjected to a test in history

Yama says OK but this would be the last chance and that he would not take any more tests.

PVNR is asked: "When did India get Independence ?" He replied "1947" and passed.

Advani is asked "How many people died during the independence struggle?"
He gets nervous. Yama asked him to choose from 3 options: 100,000 or 200,000 or 300,000.

Advani catches it and says 200,000 and passes.
It's Laloo's turn now.

Yama asks him to give the Name and Address of each of the 200,000 who died in the struggle.
Laloo accepts defeat and agrees to go to HELL.

Moral Of The Story

IF YOUR MANAGEMENT HAS DECIDED TO SCREW YOU, THERE IS NO ESCAPE...........!!!!!!!!!!!!!!!!!!!

A disappointed Salesman

A disappointed salesman of Coca Cola returns from his Middle East assignment.

A friend asked, "Why weren't you successful with the Arabs?"

The salesman explained, "When I got posted in the Middle East, I was very confident that I will makes a good sales pitch as Cola is virtually unknown there. But, I had a problem I didn't know to speak Arabic. So, I planned to convey the message through 3 posters...

First poster, a man crawling through the hot desert sand... Totally exhausted and panting. Second poster, the man is drinking our Cola and Third, our man is now totally refreshed. Then these posters were pasted all over the place"

"That should have worked," said the friend.

The salesman replied, " Well, not only did I not speak Arabic, I also didn't realise that Arabs Read from Right to Left..."

Self Management

You are responsible for everything that happens in your life. Learn to accept total responsibility for yourself. If you do not manage yourself, then you are letting others have control of your Life. These tips will help "you" manage "you."

Here is a list of things that help you in self management and which will in turn lead you to the path of success: -

-) Look at every new opportunity as an exciting and new-life experience.

-) Be a professional who exhibits self-confidence and self-assurance in your potential to complete any task.

-) Agree with yourself in advance that you will have a good attitude toward the upcoming task.

-) Frequently ask, "Is what I am doing right now moving me toward my goals?"

-) Do it right the first time and you will not have to take time later to fix it.

-) Accept responsibility for your job successes and failures. Do not look for a scapegoat.

-) Do not view things you do as a "job." View all activities as a challenge.

-) Use your subconscious mind by telling it to do what you do want. Instead of telling yourself, "I can't do that very well," say, "I can do this very well."

-) Give yourself points for completing tasks on your "to-do" list in priority order. When you reach 10 points, reward yourself.

-) Practice your personal beliefs. It may be helpful each morning to take 15 minutes to gather your thoughts and say a prayer.

-) Make a commitment to show someone a specific accomplishment on a certain date. The added urgency will help you feel motivated to have it done.

-) Practice self-determination, wanting to do it for yourself.

-) Believe that you can be what you want to be.

-) Never criticize yourself as having a weakness. There is no such thing. You are only talking about a present undeveloped skill or part of yourself that if you so choose, you can change. You do not have any weakness, only untapped potential.

-) Be pleasant all the time-no matter what the situation.

-) Challenge yourself to do things differently than you have in the past. It provides new ideas and keeps you interested.

-) Talk to yourself. A self-talk using positive affirmation is something that is common among all great achievers. They convince themselves that they can accomplish their goals.

-) Create your own "motivation board" by putting up notes of things you need to do on a bulletin board or special wall space. It is an easily visible way to see what you need to work on. When an item is done, remove the note. Also keep your goals listed and pictured on your board.

-) Stay interested in what you are doing. Keep looking for what is interesting in your work. Change your perspective and look at it as someone outside your job would,

-) Establish personal incentives and rewards to help maintain your own high enthusiasm and performance level.

Top 11 Qualities For Successful Entrepreneurs

1. Dash and daring:- enterprise is not a chicken hearted.

2. Empathy: -this is ability to put you in some one else’s shoes.

3. Single mindedness: - there will be distraction along the way

4. Resilience: - there will be set backs but success lies in bouncing back.

5. Creativity: - some offbeat thinking, few unconventional methods.

6. Adaptability: - there will be major changes. How you accept and adjust.

7. Discipline: - is must

8. Uniqueness: - you have to be one of a kind to be even being noticed.

9. Value- consciousness: - values are often unconscious inspiration that carve your future.

10. Vision: - what do you envisage? For the successful it is beyond their business or money.

11. Humor: - while they all take their goals seriously none miss out on the fun in life.

We Haven't Had Any

A store manager overheard a clerk saying to a customer, "No, ma'am, we haven't had any for some weeks now, and it doesn't look as if we'll be getting any soon."

Alarmed, the manager rushed over to the customer who was walking out the door and said, "That isn't true, ma'am. Of course, we'll have some soon. In fact, we placed an order for it a couple of
weeks ago."

Then the manager drew the clerk aside and growled, "Never, never, never, never say we don't have something. If we don't have it, say we ordered it and it's on its way.

Now, what was it she wanted?"

The clerk answered, "Snow."

Worth reading

One day all the employees reached the office and they saw a big notice on the door on which was written:

'Yesterday the person who has been hindering your growth in this company passed away. We invite you to join the funeral in the room that has been prepared in the gym'.

In the beginning, they all got sad for the death of one of their colleagues, but after a while they started getting curious to know who was that man who hindered the growth of his colleagues and the company itself. The excitement in the gym was such that security agents were ordered to control the crowd within the room.

The more people reached the coffin, the more the excitement heated up. Everyone thought: 'Who is this guy who was hindering my progress? Well, at least he died!'. One by one the thrilled employees got closer to the coffin, and when they looked inside it they suddenly became speechless. They stood nearby the coffin, shocked and in silence, as if someone had touched the deepest part of their soul. There was a mirror inside the coffin: everyone who looked inside it could see himself.

There was also a sign next to the mirror that said:

'There is only one person who is capable to set limits to your growth: it is YOU. You are the only person who can revolutionize your life. You are the only person who can influence your happiness, your realization and your success. You are the only person who can help yourself. Your life does not change when your boss changes, when your friends change! when your parents change, when your partner changes, when your company changes. Your life changes when YOU change, when you go beyond your limiting beliefs, when you realize that you are the only one responsible for your life. 'The most important relationship you can have is the one you have with yourself'

Examine yourself, watch yourself. Don't be afraid of difficulties, impossibilities and losses: be a winner, build yourself and your reality. It's the way you face Life that makes the difference.

Home Self Appraisal-Nice one

A little boy went into a store, reached for a soda carton and pulled it over to the telephone. He climbed onto the carton so that he could reach the buttons on the phone and proceeded to punch in seven digits. The store owner observed and listened to the conversation.

The boy asked, "Maam, Can you give me the job of cutting your lawn?" The woman replied, "I already have someone to cut my lawn."

"I will cut your lawn for half the price of the person who cuts your lawn now." replied the boy. The woman responded that she was very satisfied with the person who was presently cutting her lawn.

The little boy was even more perseverant and said, "I'll even sweep your curb and your sidewalk, so on Sunday you will have the prettiest lawn in all of Palm beach , Florida ." Again the woman answered in the negative.

With a smile on his face, the little boy replaced the receiver.

The store owner, who was listening to this conversation, walked over to the boy and said, "Son... I like your attitude; I like that positive spirit and would like to offer you a job."

The little boy replied, "No thanks, I was just checking my performance on the job I already have. I am the one who is working for the lady I was talking to!"

A leader should know how to manage failure

Question: Could you give an example, from your own experience, of how leaders should manage failure?

Kalam: Let me tell you about my experience. In 1973 I became the project director of India 's satellite launch vehicle program, commonly called the SLV-3. Our goal was to put India 's "Rohini" satellite into orbit by 1980. I was given funds and human resources -- but was told clearly that by 1980 we had to launch the satellite into space. Thousands of people worked together in scientific and technical teams towards that goal.

By 1979 -- I think the month was August -- we thought we were ready. As the project director, I went to the control center for the launch. At four minutes before the satellite launch, the computer began to go through the checklist of items that needed to be checked. One minute later, the computer program put the launch on hold; the display showed that some control components were not in order. My experts -- I had four or five of them with me -- told me not to worry; they had done their calculations and there was enough reserve fuel. So I bypassed the computer, switched to manual mode, and launched the rocket. In the first stage, everything worked fine. In the second stage, a problem developed. Instead of the satellite going into orbit, the whole rocket system plunged into the Bay of Bengal . It was a big failure.

That day, the chairman of the Indian Space Research Organization, Prof. Satish Dhawan, had called a press conference. The launch was at 7:00 am, and the press conference -- where journalists from around the world were present -- was at 7:45 am at ISRO's satellite launch range in Sriharikota [in Andhra Pradesh in southern India ]. Prof. Dhawan, the leader of the organization, conducted the press conference himself. He took responsibility for the failure -- he said that the team had worked very hard, but that it needed more technological support. He assured the media that in another year, the team would definitely succeed. Now, I was the project director, and it was my failure, but instead, he took responsibility for the failure as chairman of the organization.

The next year, in July 1980, we tried again to launch the satellite -- and this time we succeeded. The whole nation was jubilant. Again, there was a press conference. Prof. Dhawan called me aside and told me, "You conduct the press conference today."

I learned a very important lesson that day. When failure occurred, the leader of the organization owned that failure. When success came, he gave it to his team. The best management lesson I have learned did not come to me from reading a book; it came from that experience.